Loopline

Shopify integration

Turn every22 order into a clearer customer signal.

Send thoughtful post-purchase surveys in minutes, then see every score beside the customer, product, and order that shaped it.

  • No code
  • Live in under 10 minutes
  • 14-day free trial
Start free trial See how it works

Built for customer, ecommerce, and CX teams

↗ +18 ptsNPS lift
Example dashboard showing NPS by product, response volume, and recent customer comments
◎ Order contextAttached automatically
Product demo data

Built for teams who care about the details

northstar FIELD + FORM hearth ATLAS HOME

The short version

One purchase. A much richer conversation.

A score tells you what happened. The order behind it helps you understand why, who it affected, and what to do next.

01

Choose the moment

Ask after checkout, fulfillment, or delivery—whichever event best matches the experience you want to measure.

Trigger
02

Carry the context

Products, variants, discounts, shipping destination, tags, and order history stay attached to each response.

Data
03

Make it useful

Segment audiences, spot product-level issues, trigger follow-ups, and route learnings to the right team.

Action

Connected by default

Every response arrives with its story.

Stop stitching together spreadsheets just to understand one score. Loopline keeps the useful order context beside the answer, ready to filter, report, and share.

“

A 7 means more when you can see the exact product, customer, and promise behind it.

CU

The customer

Buyer profile, lifetime value, and order history at the moment they respond.

OR

The order

Value, discount, tags, fulfillment status, and purchase channel.

PR

The product

Product, SKU, and variant—so one bad size cannot hide in an average.

DT

Destination

Market, country, store, and delivery context for every response.

Built for action

From raw feedback to the next best move.

Use the page as a complete integration template, or keep only the sections your product needs.

01

Timing

Ask when the answer will be useful.

Choose the order event that matches the experience you want to learn about. Survey the checkout, the product, or the moment after delivery—without rebuilding your flow each time.

  • Checkout, fulfillment, and delivery triggers
  • Frequency caps and quiet hours
  • Target by order value, tag, or market
Automation builder Live
Order eventPurchase
Wait3 days after delivery
SendNPS survey
NextRoute response
✓ Audience check passed · 1,482 orders
02

Context

See the order behind the score.

Every comment stays connected to the customer and purchase that created it. Your team can understand the situation without chasing down three other tools.

  • Product and variant detail
  • Discount and sales channel
  • Order and customer history
Response #A-4812 Detractor
6

“The fit was different from the size guide.”

Received 2 hours ago
ProductEveryday Tote VariantSandstone / One size ChannelShopify · US Order#10492 · $128
Assign follow-up
03

Segmentation

Survey with intent, not volume.

Build an audience from the same order data attached to each response. Send fewer, better-timed surveys and learn more from the answers you receive.

  • Product, market, and customer segments
  • Suppression and repeat-purchase rules
  • One consistent workflow across stores
Audience builder 1,482 eligible

Match all of these conditions

Order valueis above$100×
DeliveryisCompleted×
Customerhas1+ order×
+1.4k

Estimated audience

04

Product intelligence

Find the detail hiding in the average.

A catalogue-wide score can look healthy while one variant creates most of the friction. Break the signal down to the product and variant people actually bought.

  • Product and variant score trends
  • Topics and sentiment in one view
  • Reports ready for weekly reviews
Product health Last 30 days
Score by variantCompany average 8.4
Sandstone / One size
6.2
Ink / One size
8.6
Olive / One size
9.1
Clay / One size
8.2
Pattern detected“Size guide” appears in 38% of Sandstone comments.

One view across channels

Connect storefront, retail, support, and market-level signals.

Close the loop

Alert the right teammate, reply faster, and recover the relationship.

Turn delight into proof

Invite happy customers to review on the platform you already use.

Works with your stack

Commerce and customer data, in one rhythm.

Start with Shopify. Add the rest of your customer journey as you grow.

ShopifyOrders, customers, products Connected Support deskClose-the-loop workflows ↗ Email automationLifecycle triggers ↗ Review platformCustomer proof at scale ↗ AutomationZapier and webhooks ↗ Your own toolsREST API and exports ↗

No engineering ticket needed

Connect once. Learn continuously.

Install the integration, choose your event, and add the survey to a Shopify automation. The first response can be minutes away.

Start free trial Read the setup FAQ
  1. 01

    Connect Shopify

    Authorize the store you want to learn from.

    ≈ 2 min
  2. 02

    Create a survey

    Use a template or build your own.

    ≈ 4 min
  3. 03

    Choose the trigger

    Pick the order moment that matters.

    ≈ 2 min

Customer stories

The teams closest to the customer move first.

Sample content for layout review—replace these quotes with approved customer stories before launch.

“
Now we can see which product creates the problem, not just the average score. That changed our Monday review.
MR

Maya ReynoldsVP Customer Experience · Northstar

“
The order context gives our operations team a clear place to start. We spend less time investigating and more time fixing.
TP

Theo ParkHead of CX · Field + Form

“
Fewer, better-timed questions gave us a stronger signal—and a much more useful conversation with customers.
EO

Elena OrtizGrowth Lead · Hearth

Good questions

A few things teams ask first.

Still weighing the details? Talk to our team before you connect a store.

Talk to us
How do I connect Shopify?

Install the integration, authorize your store, and add the survey step to a Shopify automation. No custom code or theme changes are required.

When should a post-purchase survey be sent?

Choose the event that matches your question: checkout for the buying experience, fulfillment for operations, or delivery for product experience.

What order data stays with each response?

Your selected customer, order, product, variant, discount, channel, and destination fields stay attached to each response for filtering and reporting.

Can I survey only certain customers?

Yes. Build audiences by order value, product, tag, market, purchase history, or other available order attributes.

Does it work across multiple stores?

This template is designed for a multi-store setup. Connect your stores and filter the experience and reporting by location or market.

Which survey types can I run?

Use NPS, CSAT, star ratings, short open-text questions, and multi-step follow-ups. Keep one survey focused on one decision.

Can I use responses to collect reviews?

Yes. A high score can trigger a review invitation while a lower score is routed to a service follow-up. Add the rule that matches your process.

Can my team export the data?

Use CSV exports, webhooks, or the REST API. The sample page includes clear slots for documenting the data options you actually support.

Ready when you are

Make every score mean something.

Connect Shopify, send your first survey, and turn the next response into a better customer experience.

Start free trial Talk to sales No credit card required · Cancel anytime